What is a Virtual Assistant?

A Virtual Assistant is an office administration professional that works from the comfort of their own home. Our team are sole traders, carrying their own ABN who assist a number of different professionals and businesses.

What does a Virtual Assistant do?

A Virtual Assistant does the majority of things that a personal assistant or office administrator does, but they’re never in your office. Many companies have, over time, have changed to paperless and the majority of work is sent out via email and stored electronically. With new technology that allows us to sign digitally, documents were back in a flash.

How do we get started?

When you first contact us (whether by phone or email), we’ll ask questions about you, your business and establish your needs. We’ll discuss how many hours you may need to ensure all your admin tasks get done proficiently.

Do I have to train my Virtual Assistant?

Taking on a Virtual Assistant is like employing a new team member, so you’ll need to spend some time coaching your Virtual Assistant in how you like your work completed. For example, a finance client would need to discuss how their reports need to be presented. This may be as simple as sending over an example with instructions, or an in-depth phone conversation. You might find you spend around an hour or so on coaching, and then provide feedback moving forward.

All our Virtual Assistants have vast experience in EA/PA roles and are super-fast learners so don’t be surprised if they catch on faster than you expect!

What hours do you work?

When you first contact us (whether by phone or email), we’ll ask questions about you, your business and establish your needs. We’ll discuss how many hours you may need to ensure all your admin tasks get done proficiently.

Do I have to train my Virtual Assistant?

Our VA’s work to their own timetable and we can discuss your needs with them to find the right fit.

What if I have an urgent project?

We do request at least 2 days notice for upcoming projects. As we do have several other clients we need to give everyone the best possible service. We will do our best to assist with urgent projects. Depending on the urgency and if we need to work during our personal time these tasks may be charged at the full rate but will be discussed with you prior to commencement.

How do we share files?

The use of Dropbox, Suite Files or Google Drive allows us to work on these files in real-time. There is no need to send files via email and there will be no chance of duplicate documents. It works just like a normal server, just in the cloud.

How do you access my contacts, calendar and email account?

A lot of our clients are already in the cloud and use services such as Office365 or other online mail servers and Google Apps for their email, contacts and calendar. If you aren’t set up in the cloud and would like to be, we can certainly offer this service for you. Or, we can recommend someone that can help.

Will you sign a confidentiality agreement?

Yes – this is part of our Service Agreement. It protects you and us and is a benefit for all parties.

How often do you invoice me?

We invoice depending on which package you choose, if you purchase a fixed fee package, we request that the money reaches our account before we commence work with you.

What are your payment terms?

We have a strict 7-day payment term. If payment is not received within 7 days, you may have your services suspended.

What are my payment options?

Direct deposit into the AmiWho bank account. All the payment details you need will be on your invoice.

What if my questions isn’t answered here.

You can reach out to us using the form on our contact page.